Only 20% of Russian hotels and restaurants confirmed the high quality of services during secret inspections.

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Only 20% of Russian hotels and restaurants confirmed the high quality of services during secret inspections.
2nd of March. /MEDIA TALK/. In 2024, the Federation of Hospitality Auditors conducted secret inspections in 500 Russian restaurants and hotels. Only about 20% of them received the quality mark.

In 2023, the organization visited 350 hospitality facilities more than 1,000 times. 25% of them were awarded the quality mark. These hotels and restaurants were included in the Russian guide.

These indicators indicate the need to work on the quality of service in the country. Organizations that have passed the audit receive a high-service badge. It is placed at the entrances, doors and reception. The quality symbol confirms the high level of service in the establishment.


Photo: ru.freepik.com

The highest award of three crystals was awarded to eight hotels in Moscow and St. Petersburg. Two crystals were awarded to hotels and restaurants in Omsk, Sochi, Moscow, Tyumen and St. Petersburg. Hospitality organizations from Sochi, Kaliningrad, Tyumen, St. Petersburg and Moscow received one crystal. Travelers are recommended to visit these establishments, TASS reports.

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